Every 100 AinaPoints is worth one dollar ($1.00) off your purchase.

You need to log into your Dashboard and generate an AinaReward (QR code) before receiving discounts at participating stores.

Present your AinaReward (QR code) at cashiers to receive your discount when making payments at participating stores (Rewards cannot be used towards previous purchases).

AinaPoints/AinaRewards cannot be exchanged or returned for another product, service, or monetary refunds.

AinaPoints/AinaRewards cannot be combined with any other offers, discounts, or coupons.

AinaPoints/AinaRewards cannot be used toward purchases of gift certificates, charitable items, promotional value sets, taxes, or other charges.

Cash back will not be given if the dollar value of your AinaRewards exceeds your purchase value.

Yes. At the beginning of the month of your birthdate, 100 AinaPoints will automatically be added to your account balance.

Some participating stores may have additional rewards and promotions. Refer to the specific merchant page, email, or online account for details.

You can check your account status and balance by logging into your account and going to your dashboard.

While your membership may remain open, AinaPoints are valid for twelve (12) months from the date they are earned.

No. AinaPoints/AinaRewards are not transferrable and cannot be aggregated.

AinaRewards (QR code) will expire in 7 days after it is generated and corresponding AinaPoints will be credited to your account.

If you have concerns that a purchase or other action was not properly applied to your account, please contact support@ainaloyalty.com for support. This email must be sent within fourteen (14) days after the alleged purchase or action took place. We are not responsible for late notifications regarding purchases or actions not being credited to a Member account.

If you have forgotten your password, go to the Sign In page and click on the “Forgot Password” link. Follow the instruction to create a new password.

If you decide you no longer want to be part of the Aina Loyalty program, you may cancel your membership at any time by contacting support@ainaloyalty.com. Your email must specify your name, phone number, and email address associated with your account, and confirm that you wish to be removed from the program. It may take up to seven (7) business days for your cancellation to complete.

If you cancel your membership, you forfeit any AinaPoints you may have earned and/or any AinaRewards that might otherwise have been available to you during your continued participation in the program. If you wish to return to the program after cancelling your membership, you will be required to create a new account, starting with no Points or available Rewards.

Your account may be revoked by Aina Loyalty, in its sole discretion, at any time.

Any abuse of the program or systems; failure to follow any of our terms; account inactivity for more than twelve (12) months; misrepresentation; or conduct that may be detrimental to Aina Loyalty or our interests may result in the revocation of your account and make you ineligible for further participation in the Program.

If your account is revoked, any AinaPoints/AinaRewards in your account or available to you prior to such termination will automatically expire, and your access to the Aina Loyalty and its features will automatically terminate, in our sole discretion.

Yes. Aina Loyalty may, in its discretion, cancel, amend, modify, restrict, and/or terminate the program, the program terms, or any aspect or feature of the program, at any time without prior notice, even if such changes may affect AinaPoints already earned and/or the value of AinaRewards already accumulated and/or the ability to redeem AinaRewards.

If the program is terminated, any AinaPoints/AinaRewards in your account or available to you prior to such termination will automatically expire, in our sole discretion.